Liebherr has developed a remote service tool for crawler cranes, deep foundation equipment and maritime cranes. The app allows operators to share visual information, resulting in faster and easier troubleshooting. As part of a test, all customers will have free access to the new app until the end of 2020.
The app allows for audio and video calls and comes with features like a chat function, screen sharing, image and document exchange and whiteboarding functions. These enable real-time, fast and effective customer support from Liebherr experts worldwide, the crane manufacturer states.
Throughout the last twelve months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements.
External factors such as the current pandemic have proven how indispensable remote service tools can be. As an example, Liebherr has shared a customer case from April this year, when Adani Murmugao Port Terminal required immediate assistance for one of their Liebherr machines. Due to the pandemic, attendance on site was not permissible. Using the remote service tool, the Liebherr engineers instructed the Adani staff how to remove a defect pump, inspected the condition of the gearbox, and then guided the site staff through the installation of the new pump.
Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of its Remote Service tool in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020.